Terms of Service

JUST SHUTTERS CONSUMER TERMS AND CONDITIONS OF SUPPLY

These terms and conditions apply to the supply and installation of shutters and related products and services by the relevant Just Shutters franchisee identified in your quotation, Order Form or other ordering documentation.

Although orders may be placed through the Just Shutters website or another Just Shutters sales channel, the Contract for the supply of Goods and Services is between you and the relevant Just Shutters franchisee. The relevant franchisee will provide you with its legal name, trading address, contact details and any other information required by law before a Contract is formed.

Any payments made by you in connection with your order will be made to, and any refunds due to you will be processed by, the relevant franchisee responsible for fulfilling your order.

In these terms and conditions, the relevant franchisee is referred to as “we“, “us” and “our“.

Our terms and conditions are intended to comply with applicable consumer protection legislation and industry standards, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the child safety requirements set out in BS EN 13120:2009+A1:2014.

1. DEFINITIONS

Contract means the contract between you and us for the supply of the Goods and/or Services, which is formed in accordance with clause 2.

Goods means shutters and any related products supplied by us.

Services means any Survey, design, measurement, delivery, installation, repair or other services supplied by us.

Initial Payment means the payment equal to 25% of the estimated order value payable by you when submitting an Online Order.

Online Order means an order initiated by you through the Just Shutters website or online ordering platform.

Order Form means the document issued by us following the Survey setting out the final measurements, specification, price and payment arrangements for the Goods and Services and which, when accepted or signed by you (whether electronically or in hard copy), forms the Contract.

Survey means a site visit carried out by us to obtain or verify measurements, discuss your requirements, confirm the specification of the Goods and identify any other matters relevant to the supply or installation of the Goods and/or Services.

2. CONTRACT

2.1 Any quotation, estimate, online price calculator result, product information or other information provided by us is for information purposes only and does not constitute a binding offer by us to supply Goods or Services.

2.2 The Order Form will set out the final measurements, specification, price and payment arrangements for the Goods and Services.

2.3 The Contract will be formed when the Order Form is accepted or signed by you (whether electronically or in hard copy).

2.4 No Goods will be released for manufacture until a binding Contract has been formed in accordance with this clause.

2.5 We reserve the right not to proceed with any order before a Contract has been formed.

3. ONLINE ORDERS

3.1 This clause applies where you place an Online Order through our website. By submitting an Online Order and paying the Initial Payment, you agree to the provisions of this clause pending formation of the Contract.

3.2 Any measurements, dimensions, specifications or other information provided by you when placing an Online Order are preliminary only and are used by us to generate an initial price estimate.

3.3 Following receipt of your Online Order, we will arrange a Survey. The purpose of the Survey is to verify measurements, assess the suitability of the proposed installation, confirm the specification of the Goods and identify any factors that may affect the price or design of the Goods.

3.4 The Survey may identify differences between the measurements, specifications or other information provided by you and those identified during the Survey.

3.5 Following completion of the Survey, we will issue an Order Form setting out the final measurements, specification, price and payment arrangements for the Goods and Services.

3.6 Where the Survey identifies any changes to the measurements, specification or price originally provided by you, those changes will be reflected in the Order Form.

3.7 If you decide not to proceed following the Survey, any Initial Payment paid by you shall be refunded in full.

3.8 We reserve the right, acting reasonably, to decline an Online Order where the Survey identifies that the proposed installation cannot be completed, the Goods cannot reasonably be supplied as requested, or significant amendments to the original order would be required. In such circumstances, any Initial Payment paid by you shall be refunded in full.

4. GOODS

The Goods you receive from us must be of satisfactory quality, fit for the purposes for which goods of that kind are commonly supplied or any purpose made known to us, and must meet any description given. Please note that the images of the products we supply in our sales literature or online are for illustration purposes only and we cannot guarantee that these printed/computer- displayed images will reflect the colour of the Goods accurately. Our packaging may also vary. Please be aware that condensation can sometimes occur on glazing behind blinds and shutters, and in damp conditions mould can occur. Blinds and shutters are not the cause of either condensation or mould. You should take normal precautions to reduce humidity, such as ensuring rooms are well ventilated and wipe down condensation when it does occur. Where Goods are ordered through our online ordering platform, any measurements, specifications, layouts, designs or pricing generated before completion of the Survey are indicative only and remain subject to verification and confirmation in accordance with these terms.

5. SERVICES

If we agree to carry out a Service for you, we will ensure that this is carried out using reasonable care and skill.

6. GUARANTEE

Details of any guarantee that comes with the Goods and Services you have purchased are displayed in your Order Form.

7. CHILD SAFETY

If the Goods contain any safety device(s) and/or are to be fitted in accordance with child safety requirements placing an obligation on all businesses to supply and professionally install safe products, then we will be required to fit such device(s). In the event that you should instruct us that you do not wish to have the safety device(s) fitted, we will refuse to install the Goods. In such an instance, you will still be liable to pay up to the full Contract price.

8. MEASUREMENTS  

8.1 The measurements, dimensions and specifications set out in the Order Form shall be used for the manufacture of the Goods.

8.2 Where the Goods are manufactured in accordance with the measurements, dimensions and specifications set out in the Order Form and approved by you, the Goods shall not be regarded as faulty or incorrectly supplied solely because they differ from any preliminary measurements, dimensions or specifications previously provided by you.

9. INSTALLATION

The installation price set out in the Order Form is agreed on the assumption that; there is going to be one continuous site visit, there is unobstructed access to outside your property for vehicle parking, the area where the Goods are to be fitted is unobstructed, surfaces and grounds the Goods are to be fixed to are in a good condition allowing us to easily obtain good fixings and with no objects in the immediate working area, there is no asbestos that we would be likely to come into contact with, and that no items under warranties/guarantees will be invalidated by the installation.

We may make a further reasonable charge for the additional time, costs or materials if these conditions are not met. We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults to your property, or for any damage discovered whilst undertaking the installation. We will not be responsible for carrying out any building work, moving any furniture, clearing access or for the invalidation of any warranties you do not tell us about in writing before you make your order.

10. ACCESS

If we have agreed to install the Goods for you and you do not allow us access to premises without having a good reason for this, we may charge you additional reasonable costs incurred to us as a result of this. If despite our reasonable efforts we are unable to contact you or to re- arrange access to the premises for delivery or installation, we may end the Contract and you will be liable to pay us a sum up to the price due under the Contract.

11. PRICE AND PAYMENT

11.1  Non-Website Orders

(a)  The price payable for the Goods and Services will be set out in the Order Form and includes VAT at the applicable rate.

(b) The deposit, payment instalments and payment dates applicable to your order will be set out in the Order Form.

(c)  Unless otherwise stated in the Order Form, the balance of the price shall be payable upon installation of the Goods.

11.2   Website Orders

(a) This clause applies only where an Online Order is placed.

(b)  An Initial Payment shall be payable when the Online Order is submitted.

(c) The balance of the price and any payment instalments applicable to the order will be set out in the Order Form.

11.3  General

(a) We reserve the right not to commence manufacture, delivery or installation if any payment which has fallen due under the Contract has not been received in cleared funds.

(b)  Any late payment may accrue interest at the rate of 2% per annum above Santander Bank plc’s base lending rate, accruing on a daily basis from the due date until payment is received in full.

12. DEBT RECOVERY

Where payment is 30 days late and we are unable to come to an agreement over the payment, you will be charged our reasonable recovery costs which may include the costs of using a collection agency and legal costs. Any additional reasonable charges will be notified to you at least 2 weeks in advance.

13. FURTHER CHARGES

13.1 The price set out in the Order Form is based on the measurements, specification, installation requirements and site conditions identified during the Survey.

13.2 No additional charges will be applied without first being notified to you in writing and, where applicable, reflected in a revised Order Form.

13.3 If, after the Contract has been formed, additional work, materials or services become necessary as a result of:

(a) inaccurate or incomplete information provided by you;

(b) changes requested by you;

(c) unforeseen site conditions, installation requirements or physical obstructions which were not apparent, or could not reasonably have been identified, during the Survey; or

(d) circumstances outside our reasonable control, we may charge a reasonable additional amount to reflect the additional costs incurred, provided that we notify you of those costs as soon as reasonably practicable.

14. DELIVERY  

14.1 The cost of delivery and installation (where applicable) is included in the price set out in the Order Form.

14.2 If you have agreed to collect the Goods from our premises, you may do so during our normal opening hours once we notify you that the Goods are ready for collection.

14.3 Following formation of the Contract, we will provide you with an estimated delivery and installation timeframe for the Goods.

14.4 Any delivery or installation dates, lead times or estimates provided are indicative only and may be affected by manufacturing lead times, materials availability, supply chain issues and other circumstances outside our reasonable control.

14.5 We will notify you as soon as reasonably practicable if we become aware of any material delay affecting the estimated delivery or installation timeframe.

14.6 If we are delivering Goods to you and no one is available at your address to accept delivery or provide access for installation, we will leave you a note explaining how to rearrange delivery or installation.

14.7 If you do not collect the Goods, or rearrange delivery or installation, within a reasonable time, we may charge our reasonable costs of storage, redelivery, reattendance or rearranged installation visits.

14.8 If, despite our reasonable efforts, we are unable to contact you or arrange delivery, collection or installation within a reasonable period, we may end the Contract and recover our reasonable costs and losses incurred as a result.

14.9 Nothing in this clause affects your statutory rights. If we fail to deliver the Goods or perform the installation within a reasonable time, you may be entitled to exercise remedies available to you under applicable consumer protection legislation.

15. REPAIR CONTRACTS

The repair detailed in the Order Form will be carried out professionally and with due care and skill. However, please note that, with older Goods, either through general wear and tear, exposure to the sun’s rays or exposure to prevailing weather conditions, we cannot guarantee that any repair we carry out will not affect another part of the Goods, either during or after the repair. In addition, depending on the age of the Goods, replacement parts may no longer be available.

16. YOUR RIGHT TO CANCEL

16.1 Your statutory rights as a consumer are not affected by these terms.

16.2 Where you place an Online Order, you may decide not to proceed following the Survey. In those circumstances, the Online Order will be cancelled and any Initial Payment paid by you will be refunded in full.

16.3 Following completion of the Survey and acceptance or signature of the Order Form, the Goods will be manufactured to your individual measurements and specifications.

16.4 Once manufacture of the Goods has commenced, you may not cancel the Contract simply because you have changed your mind, subject always to any rights available to you under applicable consumer protection legislation.

16.5 You may cancel the Contract if:

(a) we have informed you of an error in the price or description of the Goods and you do not wish to proceed;

(b) there is a risk that supply of the Goods may be significantly delayed;

(c) we have materially breached these terms; or

(d) you otherwise have a legal right to end the Contract.

16.6 If we miss an agreed delivery deadline, you may treat the Contract as at an end if:

(a) we have refused to deliver the Goods;

(b) delivery within the agreed timescale was essential and you informed us of this before the Contract was entered into; or

(c) you have given us a reasonable additional period to deliver the Goods and we have failed to do so.

16.7 Where a Contract is cancelled under clauses 16.5 or 16.6, we will refund any sums properly due to you and, where applicable, collect any Goods at our expense.

16.8 Where we supply Services only, such as repairs, the cancellation period will expire 14 days after the Contract is entered into. If you request us to begin supplying the Services during that cancellation period, you must pay us for the services supplied up to the date of cancellation. If the Services have been fully performed during the cancellation period at your request, your right to cancel will end.

17. OUR RIGHT TO CANCEL

17.1 Online: We may cancel an Online Order before a Contract is formed if:

(a) the Survey identifies that the Goods cannot reasonably be supplied or installed as proposed;

(b) significant amendments to the specification would be required and no agreement can be reached with you;

(c) we reasonably believe the information provided by you is materially inaccurate or incomplete;

(d) circumstances arise which prevent us from fulfilling the order; or

(e) you fail to provide access for the Survey within a reasonable period.

17.2 Where we cancel an Online Order before a Contract is formed, we will refund any Initial Payment paid by you.

17.3 General: Following formation of the Contract, we may terminate the Contract if:

(a) any payment due under the Contract remains unpaid for more than 7 days after we remind you that it is due;

(b) you fail to provide access for the delivery or installation within a reasonable period;

(c) you fail to provide information reasonably required to enable us to manufacture, deliver or install the Goods; or

(d) you otherwise commit a material breach of these terms.

17.4 If we end the Contract under clause 17.3, we reserve the right to recover any costs, losses or liabilities reasonably incurred by us as a result.17.5 If an obvious pricing error occurs which could reasonably have been recognised as such, we reserve the right to cancel the Order or terminate the Contract and refund any sums paid by you.

17.5 If an obvious pricing error occurs which could reasonably have been recognised as such, we reserve the right to cancel the Order or terminate the Contract and refund any sums paid by you.

18. LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking the Contract or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was formed, both we and you knew it might happen, e.g. if you discussed it with us before placing your Order.

19. THIRD PARTIES

The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

20. COMPLAINTS

20.1 You should inspect the Goods and any installation work as soon as reasonably practicable following delivery and installation and notify us promptly if you believe there is a problem with the Goods or Services supplied.

20.2 If you have any questions, concerns or complaints regarding your Order, the Survey, the Goods supplied, the installation services or any aspect of our Services, please contact us using the contact details provided in your Order Form.

20.3 Where a complaint relates to measurements, specifications, pricing or any matter identified during the Survey process, you should raise the issue as soon as reasonably practicable after receiving the relevant Order Form.

20.4 We will investigate your complaint and respond as soon as reasonably practicable. Where appropriate, we will work with you to identify and implement a reasonable solution.

20.5 If, following our investigation, we are unable to resolve your complaint to your satisfaction, you may refer the matter to the British Blind and Shutter Association’s Mediation Service where the complaint relates to rectification of works, or, where applicable, to the British Franchise Association’s dispute resolution service.

20.6 Information regarding the BFA’s dispute resolution service can be found at BFA Dispute Resolution.

20.7 Nothing in these terms affects your right to pursue any claim through the courts or exercise any rights available to you under applicable consumer protection legislation.

21. OWNERSHIP AND RESPONSIBILITY FOR GOODS

The Goods supplied/installed by us will become your property once we have received payment for them in full. The Goods become your responsibility from the time they were delivered to the address you gave us, you collected the Goods from us, or the time we pass the Goods to any third party organised by you.

22. LEGALITY

English law governs the Contract although you can bring proceedings in England, Scotland, Wales or Northern Ireland if you live in those countries.

Version: 08/09/26